Date: Wednesday, November 15, 2017
Time: 09:00 AM - 11:00 AM
Location: 2501 Classroom Capital Hall
A service focused culture does not simply happen. It is developed over time through intentional actions, informed decisions, and by cultivating an accountable and empowered team. By establishing service goals, a format for service delivery, and standards for service interactions, both internal and external customers enjoy a positive Customer Experience.
The goal of this new “LearnShop” is to connect employees with resources and skills that support the UA Core Competency:
Student/Customer Focused. To accomplish this goal learners will bench-mark against a high-profile brand known for their service culture, engage in training activities, and interact with others to explore ways to apply lessons learned.
To “Experience Disney” participants will learn from Dennis Snow, customer service expert and author of Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career and Your Life.
Topics explored include three key strategies at the heart of any service-driven organization:
Upon completion of this course, participants will be better equipped to:
-Establish the right service environment
-Develop service standards
-Build collaborative service relationships
-Practice service skill builders
-Connect with campus resources to improve
student and customer satisfaction
Front-line service providers
Team leaders and supervisors
Contact Info: HR Learning & Development, HRLearningandDevelopment@ua.edu, 205-348-9700