Date: Monday, March 20, 2017
Time: 03:00 PM - 04:45 PM
Location: G-54 Classroom Rose Administration
A service focused culture does not simply happen. It is developed over time through intentional actions, informed decisions, and by cultivating an accountable and empowered team. By establishing service goals, a format for service delivery, and standards for service interactions, both internal and external customers enjoy a positive Customer Experience.
The goal of this new “LearnShop” is to connect employees with resources and skills that support UA Core Competency:
To accomplish this goal learners will bench-mark against high-profile brands known for their service culture, engage in training activities, and interact with others to explore ways to apply lessons learned.
To “Experience ACE” participants will learn from John Surane, executive vice president of merchandising, marketing and sales, and Shep Hyken, author of Amaze Every Customer Every Time.
Topics explored include:
Upon completion of this course, participants will be better equipped to:
-Establish the right service environment
-Develop service standards
-Build collaborative service relationships
-Practice service skill builders
-Connect with campus resources to improve student and customer satisfaction
Contact Info: HR Learning and Development, HRLearningandDevelopment@ua.edu, 205-348-9700