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2010-2012 Undergraduate Catalog
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Professor Milla D. Boschung, Department Head
Office: 212 Adams Hall

CSM 101 Consumers and Technology. Three hours.

The course features the use of basic applications of the computer, including word processing, database, electronic presentation, Internet searching, and fundamental computer maintenance. Students may not receive credit for both CSM 101 and CS 102.

CSM 201 Individual and Family Resource Management. Three hours.

Management of human, material, and environmental resources to accomplish value-based goals. Highlights importance of decision making to achieve satisfaction and improve quality of life across the family life cycle. Offered in the fall semester.

CSM 204 Introduction to Personal Financial Planning. Three hours.

The course presents financial planning within the context of the family life cycle and the consumer decision-making framework. It provides an overview of topics such as family financial goal setting, budgeting, risk management, savings, and investments.

CSM 240 Household Equipment. Three hours.

Principles of selection, use, and care of household equipment. CSM 240 is a consumer-oriented course that emphasizes how to make wise purchasing decisions. Offered irregularly.

CSM 381 Consumer Marketing Management. Three hours.

Principles of consumer-oriented marketing management with emphasis on consumer decision-making theory and practice.

CSM 390 Field Experience. One to six hours.
Prerequisites: Junior or senior standing in the department and/or permission of the department head. Supervised experiences in the areas of consumer affairs or family financial planning with government, business, or industry.

CSM 400 Personal Insurance Planning and Management. Three hours.
Prerequisite: CSM 204 or permission of instructor.

Survey of myriad of personal risks facing consumers and families throughout the life cycle. Emphasis is placed on the fundamentals of risk management. Includes a comprehensive study of insurance products.

CSM 401 Consumer Protection. Three hours.

For juniors and seniors only. Laws and agencies affecting the consumer’s well-being, sources of consumer information, discussion of current consumer issues. Writing proficiency is required for a passing grade in this course.

CSM 403 Consumer Economics. Three hours.
Prerequisites: EC 110 and EC 111.

The role of the consumer in the economy. Economic analysis of market and nonmarket consumption activities, incorporating relevant social, psychological, political, and ecological considerations. Offered in the spring semester.

CSM 404 Personal Investment Planning and Management. Three hours.
Prerequisite: CSM 204 or permission of the instructor.

Concepts and techniques related to family financial investments.

CSM 405 Public Policy: Family and Community Resources. Three hours.

Identification of resources available to families in and out of their immediate environment. The course includes an externship with a community service agency. Offered in the spring semester.

CSM 406 Consumer Management Quality Assurance. Three hours.

Provides an in-depth coverage of the primary theories and methods necessary for quality assurance in a wide range of organizational settings.

CSM 407 Consumer Quality Management Facilitation Skills. Three hours.

Provides a comprehensive study of facilitation skills necessary to lead an organization in continuous improvement.

CSM 408 Consumer Quality Management Skills. Three hours.

Provides an in-depth analysis of management systems as a method for organizing and leading business, educational, and health care institutions. The course will cover the primary issues related to management systems.

CSM 410 Personal Retirement Planning and Employee Benefits. Three hours.
Prerequisite: CSM 204 or permission of instructor.

Fundamentals for personal retirement planning and the selection of employee benefits.

CSM 415 Customer Service. Three hours.

An in-depth study of the functions and structures of customer relations as it relates to business and government agencies. Analysis of consumer needs, complaints, and education.

CSM 420 Personal Estate Planning. Three hours.
Prerequisite: CSM 204 or permission of instructor.

Techniques of personal estate planning within the family life cycle.

CSM 425 Consumer Conflict Resolution. Three hours.

A study of the various techniques of conflict resolution in consumer affairs.

CSM 427 Consumer Mediation, Negotiation & Management. Three hours. Advanced I Prerequisite: CSM 425

An advanced exploration of the dynamics and impact of communication and difference on conflict mediation, negotiation, and management. Students will build on previous knowledge to expand understanding of human difference on the ability to work through conflict situations.

CSM 428 Consumer Conflict Mediation, Management, and Negotiation/Workplace Law. Three hours.
Prerequisites: None

The course explores the fundamentals of workplace law as a component to mediating, managing, and negotiating conflict in the workplace. The intention of the course is not to prepare students to practice law. The intention of the course is to train students to maximize their effectiveness as employees, managers, and leaders in the workplace.

CSM 430 Family and Consumer Law. Three hours.

The study of family and consumer law in specific issues of marriage, parent-child relationships, divorce, and the economic consequences of divorce, as well as consumerism and a general understanding of legal terms, resources, the legal system, and adversarial proceedings.

CSM 437 Developing the Leader Within. Three hours.

An in-depth look at leadership principles, qualities, styles, and models with a focus on developing leadership skills and potential within the individual students. Designed to assist students in identifying opportunities for improvement.

CSM 441 Consumer Communications. Three hours.
Prerequisite: CSM 101 or CS 102. Open only to students in the College of Human Environmental Sciences.

Principles, methods, techniques, and resources used in developing, presenting, and evaluating a complete consumer communication program. Writing proficiency and use of the computer are required for a passing grade in this course.

CSM 445 Microcomputers in Consumer Services. Three hours.
Prerequisite: CSM 101 or CS 102. Open only to students in the College of Human Environmental Sciences.

Encompasses the collection of technical skills and scientific methodologies which can be used to create computer-based solutions to real problems encountered in consumer services.

CSM 447 Digital Tools. Three hours.
Prerequisite: CSM 101 or CS 102. Competencies must be established by completing online modules.

Provides students with skills to live and work in a digital environment by developing technological skills in use and application of computers, Internet, and other digital tools.

CSM 454 Personal Income Tax Management and Planning. Three hours.
Prerequisite: CSM 204 or permission of instructor.

An analysis of personal income tax management and planning as it relates to consumers and families throughout the life cycle.

CSM 458 Personal Financial Planning: Using Spreadsheets for Financial Decision Making. Three hours.
Prerequisites: CSM 204 or RHM 474, or AC 210. Open only to students in the College of Human Environmental Sciences.

The focus of this course is to develop a working knowledge of Microsoft Excel© as it may be used to analyze problems related to personal financial planning. The course emphasizes life-cycle planning and computer literacy. The course is designed to help students in becoming better prepared for the actual workplace environment.

CSM 459 Techniques of Consumer Counseling. 3 hours.

Fundamentals of counseling, communication, and ethics.

CSM 460 Personal Financial Planning and Counseling Techniques. Three hours.
Prerequisites: CSM 204, CSM 404, CSM 410, CSM 420, and CSM 454.

Focuses on the development of skills required to gather adequate and accurate financial information, to analyze financial situations, and to devise effective solutions for financial problems. Includes evaluation of the role and usefulness of computer software in financial advising. Offered in the spring semester.

CSM 462 Professionalism in Consumer Sciences. One hour.

This course takes an in-depth look at the professional side of careers in Consumer Sciences. Students may accumulate 1-6 credits in the course over a six-semester period. Experiential activities, guest speakers, rotating faculty lectures and student organization meetings and projects will provide students the opportunity to learn about and practice the traits, skills, and abilities needed for a successful career in the areas of consumer affairs and financial planning.

CSM 475 Entrepreneurship in Human Environmental Sciences. Three hours.

A study of home-based businesses taught from the perspective of theory and application in family resource management.

CSM 480 E-Commerce at Human Environmental Sciences. Three hours.

Offers sound advice and vital practical help on developing an idea into a business on the Internet, addressing areas of specialization in human environmental sciences.

CSM 486 Consumer/Employee Assistance Programs. Three hours.

Survey of the theory and practice of the Employee Assistance Program (EAP). Six content areas will assist students in identifying their strengths and weaknesses in relation to the content areas.

CSM 490:491:492:493 Directed Individual Studies. One to three hours.
Prerequisite: Permission of the department chairperson.

Open to qualified undergraduates with a grade point average of 2.0 or higher. Individualized work may be selected in the areas of consumer affairs, consumer economics, and financial planning and counseling.

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